Haptik to Use Advanced Amazon Web Services AI portfolio to Offer Chatbot Solutions

Indian Artificial Intelligence (AI) based chatbot platform, Haptik, on Wednesday announced its collaboration with leading cloud provider, Amazon Web Services (AWS), to offer chatbot solutions to customers in India.

Haptik aims to enable companies to leverage these conversational bots to automate some of their most critical processes across customer support, lead generation, and sales funnel management. This extended collaboration aims to enable seamless integration between Haptik's chatbots and AWS's advanced AI service portfolio and to provide omni-channel support to customers.

For its core technology platform, Haptik utilizes several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a text-to-speech service that uses advanced deep learning technologies to synthesize speech that sounds like a human voice.

Haptik's end-to-end development solutions include ideation, design, development, and maintenance, which are designed to provide organizations with a ready to deploy bot.