Hammacher Schlemmer Selects Voxify to Automate Catalog Services

ALAMEDA, Calif. And NRF, N.Y. - Hammacher Schlemmer selected Voxify's Automated Agents™. The deal marks the latest retail client for Voxify after a history serving travel and hospitality customers such as Continental Airlines , Aer Lingus Airlines, Wyndham International, and World Choice Travel, part of Travelocity.

Voxify Automated Agents™ are being tasked to expand the live agent teams for Hammacher Schlemmer. For example, Voxify Agents™ will help clients track purchases they've made or items they've returned as well as request a catalog or change their mail preference. Hammacher Schlemmer has had its human agents covering these tasks in the past. However, these calls generate no revenue, and could keep other valuable clients on hold. Voxify will address this problem in the future by providing 24/7 access to service, freeing live agents to handle more complex requests. Moreover, the firm expects that, when deployed, Voxify Automated Agents™ will significantly reduce the cost of handling order tracking and catalog request calls.

"We chose Voxify because we never compromise on quality. Our customers come to us not only for the best products but also the best experience, and so we apply a very high standard to all of our automated service systems. Voxify was the only speech-driven system that met all of our requirements," said Don Rogers, vice president of operations for Hammacher Schlemmer.

Concluded Rogers, "Voxify stands out because its unique technology caters to the caller, rather than the other way around. We expect nothing less from any agent we hire, human or automated."

Voxify Automated Agents™ are built for customer service calls, such as fare finder, reservations or order status, and can accommodate customers with varying amounts of information.