Gnani.ai and transcosmos Partner to Bring Conversational AI to Contact Centers

Gnani.ai, a provider of voice artificial intelligence-led omnichannel customer service automation, is partnering with transcosmos, a contact center and business process outsourcing company. The two companies will leverage each other’s technology and business strengths.

"Customer-focused businesses are today turning toward conversational AI-based solutions to transform the customer service ecosystem to give them a competitive edge. Given the scope for multilingual contact centers of all shapes and sizes to automate customer interactions across various touchpoints, we're confident about Gnani.ai's repertoire and domain expertise to add tremendous value to our offerings," said Shin Nagakura, chairman of transcosmos and CEO of transcosmos America, in a statement.

"The era of automation-led new age CX is here to stay for long. I'm sure our propriety speech engines and [natural language processing] technologies have the potential to disrupt the $300 billion contact center software market by adding value to transcosmos' BPO solution suite. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele," Ganesh Gopalan, co-founder and CEO of Gnani.ai, said in a statement.