Gladia Raises $16 Million for Real-Time Audio Transcription and Analytics

Gladia, a transcription and audio intelligence provider, has completed a $16 million Series A funding round to develop an end-to-end audio infrastructure, starting with a new real-time audio transcription and analytics engine.

Gladia prioritized building a real-time product that is truly multilingual. The new fine-tuned engine delivers advanced real-time transcription in more than 100 languages, along with enhanced support for accents and the unique ability to adapt to different languages on the fly.

Gladia's new engine can also extract insights like the caller's sentiment, key information, and conversation summary from calls in real time. It boasts a latency of less than 300 milliseconds.

"Companies are spending valuable time and resources trying to incorporate multiple AI functions into their existing platforms," said Jonathan Soto, co-founder and chief technology officer of Gladia, said in a statement. "Our single API is compatible with all existing tech stacks and protocols, including SIP, VoIP, FreeSwitch, and Asterisk. This allows us to easily integrate real-time transcription and analysis into our customers' AI platforms so they can focus on delivering the best services to their end users."

"Gladia's technology allows companies in vertical markets that need cutting-edge real-time transcription, including sales enablement and contact center platform, to shift seamlessly from manual post-call processing to proactive, low-latency workflows. Whether it's automated CRM enrichment or real-time guidance for support agents, Gladia is designed to help businesses operate smarter and more efficiently in record time, without requiring AI expertise in house," said Jean-Louis Quéguiner, CEO and co-founder of Gladia, in a statement.