Genesys and IBM Expand Speech Solution Offering

SAN FRANCISCO - Genesys Telecommunications Laboratories, Inc. and IBM entered a new technology and reseller agreement in which the Genesys Voice Platform (GVP) technology offering has expanded to include the addition of IBM WebSphere Voice Server (WVS) speech solutions.
 
The IBM WebSphere Voice Server functionality provides automated speech recognition (ASR) and text-to-speech (TTS) resources that enable speech-based interaction. IBM WVS is now available with GVP: Network Edition (GVP: NE) and GVP: Enterprise Edition (GVP: EE). GVP: NE is an IP-enabled software-only solution that offers standards-based development, deployment options, and integration for voice applications. GVP: EE for the enterprise is an IP-enabled, software-only solution that runs on off-the-shelf hardware.

Additional benefits of the solution integration include the fact that GVP is media resource control protocol (MRCP) compatible, operating on a multitude of speech recognition and text-to-speech technologies. The IBM WVS allows for transition from proprietary application program interfaces to making MRCP interface the speech technology industry standard. In addition, the joint solution supports automatic speech recognition technology, matching spoken input to the expected grammar in a speech application. WVS currently offers eight languages, including English, Australian English, UK English, German, Canadian French, Chinese, Japanese and Spanish.

This agreement builds upon the IBM and Genesys strategic alliance that delivers call center solutions and consulting services to customers since 1999. IBM runs Genesys solutions in all of its worldwide call centers, including ibm.com and IBM's Strategic Outsourcing Delivery Service Centers.