Genesys Sees Significant Investment

Affiliates of Hellman & Friedman, a private equity investment firm, will make an approximately $900 million investment to acquire a substantial equity stake in Genesys from existing equity holders. This investment represents an enterprise value of approximately $3.8 billion.

Following the investment, the Permira funds, along with Technology Crossover Ventures and the other original investors, will continue to own a majority stake in the company.

"We have rapidly expanded our product portfolio, with a focus on omnichannel customer experience, employee engagement, business optimization, and cloud," said Paul Segre, CEO of Genesys, in a statement. "Permira has been a tremendous partner over the past four years, and Hellman & Friedman’s investment in Genesys is further validation of both our strategy and execution. This investment will help accelerate our growth.”

"We are investing in an industry leader that has a demonstrated ability to out-innovate others in the market," said David Tunnell, managing director of Hellman & Friedman, in a statement. 

"Since the Permira funds carved Genesys out from Alcatel-Lucent in 2012, Genesys has significantly expanded its leadership in its growing markets," said Brian Ruder, partner and co-head of technology at Permira, in a statement. "We are delighted to have Hellman & Friedman as a partner in Genesys as the company grows organically and continues to pursue strategic acquisitions."

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