Genesys Introduces Customer Interaction Portal; Aligns with SAP
Genesys Telecommunications Laboratories, an Alcatel company, and VoicInt Telecommunications released the Genesys Customer Interaction Portal for Self-Service, a browser-based portal to for the development and provisioning of voice self-service and speech applications.
The Genesys Customer Interaction Portal for Self-Service enables managed services providers and other Genesys partners to deploy and modify applications based on the Genesys Voice Platform, an IP-capable VoiceXML platform. The new browser-based portal, available in the second quarter of 2006, was developed for Genesys by VoicInt Telecommunications GmbH, Germany, to create an on demand platform and standardized templates for third party voice self-service and speech applications.
The Customer Interaction Portal is a key enabler for Genesys' managed services partners.
For example, if a carrier uses the solution to offer a hosted automated survey application to its mid-market customers, their end users can add questions to voice applications via the graphical user interface which also provides the ability to prompt the caller for quality feedback using school-type grades. Enabling speech-based interaction, Genesys Customer Interaction Portal supports automatic speech recognition and speech synthesis (text-to-speech) functionality.
Genesys Aligns with SAP's Broad Integration Strategy
Genesys Telecommunications Laboratories' customer interaction management software suite enables key SAP solutions to integrate with voice self-service functionality from Genesys Voice Platform..
Genesys also achieved "Powered by SAP NetWeaver" qualification for the certified integration of Genesys Voice Platform 7.0 with the SAP NetWeaver Portal component and for porting the application onto SAP NetWeaver Application Server (SAP NetWeaver AS). In doing so, SAP customers can deploy Genesys Voice Platform in the SAP NetWeaver-based landscape and access it through the portal.
Genesys is an SAP Software Partner and has a relationship with SAP. Qualifying for Powered by SAP NetWeaver status means customers can bring context available in SAP solutions to the portal business packages provided by Genesys.