GTL Releases Voice IQ

Global Tel*Link (GTL), a provider of correctional technology solutions, has released Voice IQ, the latest intelligence feature available for its inmate telephone platforms that solves issues of inmate identification on calls.

Voice IQ, patented by GTL as a "telecommunication call management and monitoring system with voiceprint verification," uses the latest in voice biometrics to track and verify the identity of inmates and prevent fraud.

Using a natural language speaker verification tool, Voice IQ builds a voiceprint profile for each inmate and enrolls that print in its repository for comparison in future calls.  Voice IQ continuously compares portions of the call to the recorded voiceprint to verify the inmate's identity during the call.

ITS users are able to detect fraud using the Voice IQ function, quickly and easily verifying an inmate's profile and identifying call records where Voice IQ has detected possible inmate speaker changes during the call. A specific icon is displayed with a time stamp indicating when any speaker change activity was detected.

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