GTL Adds Voice IQ Search
GTL, a provider of correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government, has added Voice IQ Search to its voice biometrics toolset.
Voice IQ Search joins GTL's suite of biometric applications collectively known asVoice IQ, which serve as security features within the company's Inmate Telephone System (ITS). Voice IQ Search enables investigators to locate calls where an inmate's voice is heard, whether the call was initiated by that inmate or if the inmate entered the conversation after the call was already in progress. Investigators can also see calls suspected to contain multiple inmate voices and display the names and IDs of the inmates found within the call.
"Voice IQ has served as a great tool for facilities wanting to end inmate PIN theft or gather actionable intelligence for investigators," said Eric Gonzalez, GTL's executive director of inmate telephones and intelligence tools, in a statement. "Adding Voice IQ Search allows investigators to quickly find the calls with suspicious activity, making them more effective and far more efficient."
Voice IQ Search was recently used in the case of an inmate who exchanged commissary goods for phone calls. Although initial voice biometric was required to place the call, the inmate encouraged others to start calls and then pass him the handset. Voice IQ Search allowed investigators to search all calls where the subject inmate's voiceprint had been detected, not just calls started under his PIN and voiceprint. As a result, investigators were able to identify dialogue from the inmate that contained incriminating information.
Other features within the Voice IQ suite include Voice IQ Initial, which records and saves inmate voiceprints and identifies inmates by requiring them to speak a specific phrase prior to making calls; and Voice IQ Continuous, which detects potential fraud by comparing sound snippets from inmate phone calls to recorded voiceprints to verify the inmates' identities in real time during calls.
"GTL handles over 275 million inmate telephone calls annually, totaling over 3.3 billion call minutes, and Voice IQ can scan for a specific voiceprint through every single inmate call recorded on GTL's system, regardless of facility," Gonzalez said.