GM Voices Partners with Blueworx
GM Voices, a producer of professionally recorded voice prompts for automated applications, today announced a partnership with Blueworx, a provider of interactive voice response systems.
Blueworx, which recently acquired IBM WebSphere Voice Response, will work closely with GM Voices to provide seamless voice recording services in its continued support and development of the voice response platform.
The GM Voices and Blueworx partnership formalizes a relationship that goes back more than 10 years. GM Voices has provided specially produced Voice Possibilities Presentations, videos that compare prospects' current automated voice experiences with functionality and voice-overs that would be introduced as part of a solution upgrade. These before-and-after multimedia presentations have helped Blueworx win key business opportunities.
Working closely with GM Voices, Blueworx will now be able to expand support options for existing IBM customers and offer new prospects quality voice services. A key part of migrating existing customers from on-premises solutions to the Blueworx Voice Response (BVR) Cloud will be the opportunity to record, move, and reformat existing voice prompt libraries.
"Blueworx not only delivers exceptional voice technologies, but also has a keen focus on the customer experience,"" said Darrell Hensley, president of GM Voices, in a statement. "They've long recognized the value professionally recorded voice brings to caller interactions, and we're very happy to provide their sales, support teams, and end users with natural-sounding audio that will continue to keep their turnkey solutions at the very top of the industry."
"With the Blueworx Voice Response platform, we have doubled down on development, support, and new feature roll-outs to keep the solution viable for a long time to come," said John Marino, CEO of Blueworx, in a statement. "By partnering with GM Voices, we're making it easy for Blueworx customers to deliver a branded voice experience, further establishing our company as one that looks at customer engagements in a holistic and personalized light."
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