GEOCOMtms and Vocantas Automate Home Delivery

ATLANTA, Ga. and OTTAWA, Ontario - GEOCOMtms announced that it has teamed up with Vocantas Inc. to bring automated customer self-service and home delivery scheduling to the retail industry.

The combined solution will enable customers to schedule delivery times automatically via the telephone and help retailers make more accurate delivery commitments.

Integrated into to the A.MAZE Suite, Delivery OnCall allows mass merchandisers to enhance customer service offerings through voice automation of customer-facing processes. Delivery OnCall is an Interactive Voice Response (IVR) system that enables customers to call in, and using their touchtone keypad, check when their purchases are scheduled to arrive in the retailers' warehouse, schedule delivery to the home, and even request AM or PM delivery time. The system also performs outbound calls and automatically notifies customers that their purchases are ready for delivery.