Frederick's of Hollywood Selects Voxify Automated Agents for Its Call Center

ALAMEDA, Calif. - Specialty retailer Frederick's of Hollywood will use Voxify technology for its inbound marketing and customer service call center operations. 

Frederick's of Hollywood operates about 150 women's intimate apparel retail stores in the US, supported by a mail-order catalog and online shopping business.  

Voxify Automated Agents will initially handle information-oriented call center calls, such as catalog requests, store locating, and order status. 

 "Voxify meets our requirement for a call center experience that reflects the personal care and attention we give to each of our customers," said Yolanda Dunbar, senior vice presidend of brand marketing, brand and direct, Frederick's. 

In the future, Frederick's of Hollywood will be exploring the use of Voxify technology for market research and selected revenue-generating activities.