Fonality Launches Mobile Unified Communications and Contact Center Solution for SMBs

Fonality today unveiled Fonality Heads Up Display (HUD) Mobile, an application purpose-built for small and midsized businesses (SMBs).

Through the flexibility of Apple or Android platforms, Fonality HUD Mobile delivers access to cloud-based VoIP, unified communications (UC), and contact center solutions with a single interface. Based on the desktop version of Fonality HUD, the new mobile solution delivers the same information and communications-rich experience on-the-go.

"SMBs cannot afford to be out of touch with customers and colleagues for extended periods," said Rick Bushell, chief technology officer at Fonality. "For fast-growing companies, it's imperative to make important decisions at a moment's notice. Fonality HUD Mobile empowers businesses to work smarter and faster by sharing the right information with the right person at the right time. Users can not only be more responsive, but more effective in their response, which can dramatically improve customer satisfaction and profitability."

Fonality HUD Mobile includes the following features:

• Voice over Wi-Fi calling to preserve minutes and reduce mobile costs by approximately 56 percent;
• Real-time presence and collaboration capabilities;
• Instant access to company directory, visual voicemail, and virtual conference rooms;
• Find me/follow me functionality for seamless connectivity between desktop and mobile devices;
• Unified messaging and Microsoft Outlook integration;
• Advanced call management, allowing managers to monitor, whisper, or barge in on contact center calls;
• Seamless call transfer to and from mobile and office phones; and
• Additional tools, such as secure chat, photo caller ID, and on-the-fly call recording.

Fonality HUD Mobile offers an advanced contact center environment to provide managers with a 360-degree view of all communications activities, including color-coded agent status, call types, and duration. Agents can log in and out of queues, regardless of location, while call managers can record calls or interact through barge, monitor, and whisper modes.

"Our employees are constantly in the field, and maintaining consistent communications has always been a major challenge," said Ty Sturdivant, chief information officer of Whirlwind Steel, one of the firms that beta tested the application. "With Fonality HUD Mobile, we are no longer impeded by the inability to access and share information in a timely manner. Now, we're more productive and can meet the needs of our customers faster than ever regardless of our location. Plus, we're lowering our expenses by utilizing a voice over Wi-Fi connection whenever possible. This has become an invaluable tool for supporting our business and growth objectives."