Five9 Releases Cloud-Based IVR with Speech Recognition

Five9, a provider of on-demand call center software, announced availability today of the on-demand Interactive Voice Response (IVR) with Speech Recognition, a new offering within the Five9 Virtual Call Center Release 8 product line. Self-Service IVR with Speech Recognition may be ordered from Five9 as a standalone product or in combination with either the Five9 Inbound Call Center or Blended Call Center.

Taking advantage of the latest in advanced speech recognition technology, and configured via an easy-to-use graphical user interface, the Five9 Self-Service IVR can analyze spoken input from callers and provide appropriate responses.

The Five9 Self-Service IVR offers any call center a way to increase call deflection rates by building speech-enabled IVR applications such as bill payment, store and branch location queries, debt collections, appointment reminders, order status, reservations requests and more.

“The Five9 IVR with Speech Recognition delivers advanced capabilities in an easy-to-use package that enables rapid development of sophisticated voice self-service applications,” said Jim Dvorkin, chief technology officer at Five9. “And, since it’s based on the Five9 Cloud Computing Platform for Call Centers, the Self-Service IVR can leverage Web services to integrate with any source of customer data so callers can complete their transactions without ever talking to call center agents. Five9 partners and developers will benefit from the opportunity to build integrated self-service applications on our platform and deliver increased business benefits for our mutual clients,” continued Dvorkin.