Envox Worldwide Launches Envox IVR Upgrade Program

WESTBOROUGH, Mass. - Envox Worldwide launched the Envox IVR Upgrade Program that will enable organizations to replace their legacy IVR (interactive voice response) systems with next-generation solutions.

"We are seeing a great deal of confusion on the part of businesses that do not have a clear roadmap to the future with their existing IVR systems," said Daniel Hong, senior voice business analyst at Datamonitor. "The IVR Upgrade Program that Envox has introduced provides an ideal solution for these organizations with the added benefit of lower cost, high performance solutions from a hardware and software perspective."

The Envox IVR Upgrade Program will enable any enterprise or service provider to upgrade its legacy IVR system to a next-generation voice solution, regardless of the application, the industry, the network type (VoIP or TDM), or the user interface (speech or DTMF). The Envox IVR Upgrade Program is built on Envox's standards-based platforms and development tools, and Intel's Host Media Processing (HMP) software and IP gateways.

"Working with Envox has proven to be an extremely cost-effective decision for us," said Peter Edel, advanced technology manager, Quentris. "We've been able to deploy new VoIP-based IVR solutions for our customers in a very short period of time, and, at a significantly lower cost than would have otherwise been possible."