Elix Enhances City of Montreal's Citizen Services

MONTREAL, QUEBEC - Elix, a developer of self-service and agent-assisted touchpoint solutions for contact centers, announces that the City of Montreal has decided to pursue its collaboration with Elix for the management of its telephone service: 87-ACCES. With VoiceXML technology, allowing for electronic content online to be available to phone users, and the Web, this information service will allow the City of Montreal to offer a better service quality to all its citizens. Elix is in charge of the management and the integration of new vocal services offered to Montreal's 27 new boroughs, of new telephony applications installation, which take advantage of VoiceXML and the Web, and information access simplification given by the City, 24/7. With the help of this new technology and without the help of an agent, it will now be possible to obtain precise information on garbage collection schedule by indicating a postal code or to obtain the place where a vehicle was towed by entering a plate number. Elix's role in this project is to valorize the operations, which necessitate human assistance by liberating the City of Montreal's agents from repetitive tasks without great added value so they can concentrate on giving a more personalized service to citizens.