Dialpad Adds AI to True CaaS

Dialpad, a provider of communication and collaboration technologies, has enhanced its truly unified Communications as a Service (TrueCaaS) solution, enabling users to leverage artificial intelligence.

The latest Dialpad enhancements include calendar integration, one-click activation for Dialpad Meetings, and the expansion of AI via Voice Intelligence (Vi) throughout the platform. Dialpad preview functions will expand AI through Vi to all corners of the platform, combining automated speech recognition and natural language processing capabilities into real-time transcription for call coaching, talking points, and analytics. Dialpad previews provide contextual information about past interactions ahead of the next interaction, including the purpose of the call, keywords, action items. and conversation history.

"It's no longer acceptable for a company to expect its customers or employees to utilize and navigate multiple platforms and channels," said Craig Walker, CEO of Dialpad, in a statement. "Companies of all sizes, from the Main Street mom-and-pop shops, to Second Avenue SMBs, up through the enterprises of Wall Street, must unify internal and external communications operations to increase operational efficiency and improve the user and customer experience."