Daon IdentityX Voice Biometrics Now Available for Genesys Cloud CX

Daon has made its IdentityX voice biometrics available on the Genesys AppFoundry, a marketplace of solutions for customer and employee experiences.

Leveraging the Genesys AudioHook API, the new integration delivers identity verification and proofing, mitigates fraudulent account-take-over (ATO), and increases the speed of customers moving through their desired workflows. Genesys AudioHook Monitor streams the call audio from the Genesys Cloud CX platform to Daon IdentityX to perform voice biometric authentication in real time. Leveraging a library of biometric algorithms and artificial intelligence, Daon helps organizations provide voice biometric authentication and identity continuity.

"Businesses are constantly adding more sophisticated identity proofing and verification technologies to combat fraud. With contact centers being the heart of the activity, Daon is excited to bring our patented and proven voice biometrics authentication into Genesys' industry-leading Cloud CX platform," said Ralph Rodriguez, president and chief product officer of Daon, in a statement. "With the support of the AudioHook APIs, deployment of Daon's IdentityX voice biometrics can be up and running in a matter of hours without any major changes to call centers' existing customer workflows."

"We are excited to support the implementation of Daon IdentityX to our mutual customers using Genesys Cloud CX," said Dave Murashige, head of IP and innovation at Avtex, in a statement. "With ATO and other online fraud on the rise, we're in full support of incorporating Daon's patented voice biometric solution to deter fraud throughout our partners' contact center offering."