Daisee Is Now Available on the Genesys AppFoundry

Daisee has made its automated quality management solution available on the Genesys AppFoundry, a dedicated marketplace for customer experience solutions.

As another part of its partnership with Genesys, Daisee is now integrated with the Genesys all-in-one public cloud contact center platform. Genesys customers using Daisee will have 100 percent of their calls monitored, transcribed, analyzed, and scored against Daisee's Programmable Quality Assurance Scorecard, which automatically activates a workflow for low-scoring, high-risk calls in near real time.

"We are honoured to be a part of the Genesys partner ecosystem," said Richard Kimber, Daisee's founder and CEO, in a statement. "Daisee has developed a fully automated quality management solution hat is designed to draw deep understanding of spoken conversations between companies and their customers. This partnership enables Genesys customers to easily access Daisee's highly accurate and multi-award-winning solution so they can focus on what's important, process quick enhancements to improve customer experience, drive better business outcomes, and improve agent experience through better coaching and training."