CyraCom Partners with Envox and Nuance for Enhanced Language Services to the Healthcare Market

CyraCom International  is partnering with Envox Worldwide to develop and deploy CyraCom's phone-based interpretation service. This solution, known as Transparent Language Services, enables better communication between healthcare providers and patients with limited proficiency in English.  The new solution incorporates the Envox Communications Development Platform and Nuance 8.5. This new product enhancement adds to CyraCom's healthcare communication services that include on-site and phone-based interpretation services in more than 150 languages.  

CyraCom offers a speech-enabled language selection menu allowing healthcare providers to simply speak the name of the language they require. This saves time as healthcare providers do not have to manually look up the required language code and enter it on the keypad. Additionally, CyraCom developed a new queuing feature to more rapidly provide interpreters information.

"The service is so simple to use. We are saving valuable staff time in connecting to CyraCom's medical interpreters which ultimately benefits our patients," said Val Kraus, Supervisor of Interpreter Services of University of Colorado Hospital.

CyraCom International provides transparent language services on demand, 24 hours a day, 365 days a year in over 150 different languages accessible through an 800 number. This service can be programmed into an organization's current PBX and telephone network for quick one button access. The service can also be accessed using a variety of telephonic devices, including handsets, speakerphones or even cellular and wireless telephonic equipment.
  
CyraCom also offers a dual handset phone, known as the CyraPhone.  This phone is pre-programmed for instant access. Equipped with two handsets, users are able to communicate face-to-face while protecting the confidential integrity of the conversation.