Convergys Signs its First Contract in China

CINCINNATI, OHIO and BEIJING, CHINA - Convergys Corporation (NYSE: CVG) announced a contract for its first product deployment in the People's Republic of China. Convergys is licensing its Activation Manager to China Unicom Guangdong, a provincial operator of China Unicom Ltd. (NYSE: CHU), a wireless carrier. Convergys opened an office in Beijing last September to support regional operators such as China Unicom, which is a Beijing-based provider of integrated telecommunications services. China Unicom offers a range of services including cellular, paging, long distance, data, and Internet services. Convergys will integrate its provisioning module with China Unicom Guangdong's incumbent billing platform and support convergent service offerings across 17 different network element types in multiple cities throughout the province. Convergys will also provide recurring maintenance on an annual basis and development to support new network elements and service offerings as they are introduced. "This contract signals a key step for Convergys in obtaining a foothold in China," said Daniel Longfield, senior industry analyst for OSS and telecom at research firm Frost & Sullivan. "It has established a relationship with a major Chinese client that is one of the world's largest wireless carriers. This will give Convergys an advantage as it builds up its client base in Asia by demonstrating excellence with a market leader like China Unicom." "We view Convergys' Activation Manager as the best solution for us because it is scalable, flexible, and can be adapted to support new network elements and customer care platforms with limited configuration," said Robert Xiang, project director, China Unicom Corporation Limited, Guangdong Branch. "Convergys is an industry leader that has shown it will work with us to reduce our time to market and create a more cost-effective, reliable platform from which to deploy our services." "We are pleased to bring to China Unicom the same technology, competitive advantage, and world-class service that have made our clients successful worldwide," said Steve Robertson, Convergys' president of Information Management - International. "Our ability to localize our project and software development methodologies and bring our business operations to a Chinese carrier using a Chinese partner reflects our commitment to establish a long-term presence in China." Convergys works with various Chinese partners in the region. Bright Oceans Inter Telecommunications (BOCO), a Chinese telecommunications solutions systems integrator, provided the hardware support and environment configuration for this implementation. Also, Convergys Announces Global Customer Care Agreement with Yahoo! CINCINNATI, OHIO - Convergys Corporation (NYSE: CVG) announced a customer care agreement with Yahoo! Inc., a leading global Internet company. Under the agreement, Convergys will manage general inquiries and billing-related questions for many of Yahoo!'s premium products and services. Additionally, Convergys will help support Yahoo!'s e-mail and inbound calls. California-based Yahoo! is a leading provider of online products and services serving businesses and consumers worldwide with 25 world properties. The company's flagship domain is one of the world's most widely accessed Internet sites and is available in 13 languages. "Working with Convergys will enable us to deliver the high level of care our customers deserve, thus furthering our efforts on making Yahoo! the Internet's best destination for the information, products, and services they want," said Tish Whitcraft, vice president of Customer Care for Yahoo!. "We believe Convergys, with its demonstrated ability to provide high-quality, cost-effective care while managing complex, large-scale projects, is uniquely able to keep our customers satisfied and loyal." "Yahoo! customers will receive consistent and reliable customer care from our highly skilled care agents, who we support with ongoing training and the latest customer care technologies," said Jack Freker, president of Convergys Customer Management Group. Each day, Convergys customer service agents working in 46 contact centers manage more than 1.7 million customer interactions over the phone or the Internet. Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase revenue.