Convergys Partners with IP Integration

Convergys and IP Integration—a U.K. systems integrator—entered into a partnership today to resell Convergys' interactive voice response (IVR) voice portal and speech automation solutions to the U.K. contact center marketplace.

IP Integration works with clients to derive the maximum benefit from best-of-breed technology products and services that are flexibly tailored to meet their contact center needs. A strong track record of developing robust CTI middleware and seamlessly designing, developing, and delivering complex, integrated contact center applications positions IP Integration as a leader within this space.

"Through our new partnership with Convergys, IP Integration now offers the world's most sophisticated IVR and speech automation solutions available to our clients, which include retail, the public sector, and the most respected brands in travel and gaming in the UK," said Dave Glasgow, sales director at IP Integration. "Convergys' voice response and speech automation solutions deliver the tangible value that meets our clients' high expectations. Combined with their broader customer care portfolio and the high level of expertise available from our local Convergys team, we fully anticipate a successful long-term partnership."

Proprietary research conducted by Convergys found that the number of consumers preferring automated channels has doubled in the last four years. The research shows that 55 percent of the population prefers having the option to use self-service automation to find their own resolution versus waiting to speak with someone on the phone.