ChowNow Deploys SoundHound's Smart Answering

SoundHound AI, a provider of voice artificial intelligence, is joining forces with ChowNow, an online ordering and marketing platform for independent restaurants, to enable restaurants to answer and respond to every inbound customer call.

Using SoundHound's new Smart Answering service, all restaurants on ChowNow can handle inbound customer queries via a voice assistant or SMS. Smart Answering uploads and assimilates company website information. It then uses SoundHound's advanced speech recognition, natural language understanding, and generative AI to give tailored, conversational responses to customer phone queries about menu items, hours, and other frequently asked questions. If customers want to place an order, Smart Answering will send them an SMS that routes them to the restaurant's ChowNow ordering page. The fully-automated agent can also respond using custom answers or actions that facilitate reservations and more by sending a relevant link via SMS, taking a message, or routing the call to a member of staff on another number. The service can also handle many calls at once and is available 24/7.

"When we say that we help independent restaurants, we mean more than simply saving them money. We're helping them streamline operations, create more bandwidth, and ultimately, forge stronger connections with their customers," said Eric Jaffe, ChowNow's co-founder and chief operating officer, in a statement. "What we love about SoundHound is how its technology helps achieve all of the above, giving restaurants an accessible, seamless way to increase their order volume so that they can dedicate their energy to building a better customer experience."

"Smart Answering was specifically developed to help restaurants go from coping to thriving when it comes to inbound calls," said James Hom, chief product officer of SoundHound, in a statement. "By joining forces with ChowNow, we can help make sure restaurants don't have to let the phone ring out and that they can capture critical revenue, even during peak times when they can't always pick-up."

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