Camelot Lottery Chooses Syntellect for National Lottery Line

/>BERKSHIRE , UK - Camelot, the National Lottery operator of England , has implemented a Vista-based solution from Syntellect Inc., a division of Enghouse Systems Limited (TSX: ESL) to provide enhanced automated services for its customer National Lottery Line.

 

Each day, The National Lottery receives thousands of winning number enquiry calls from players. As part of a continued drive to improve customer service and response times, Camelot has introduced a new automated service to extend access to the winning numbers on all its draw-based games - Lotto, Lotto Extra, Lotto HotPicks, Thunderball, Daily Play and EuroMillions. This includes both historical as well as recent winning numbers and prize amounts. This service is of critical importance to ensure that during peak call demand following a draw, players can access the National Lottery Line. With up to 95 percent of callers requesting winning numbers information only, the automated service will provide timely and accurate information on both recent and historic draws, thus freeing representatives to spend more time on other calls. Camelot sees the provision of an automated information service for players as one of the many initiatives that will provide value added solutions to the National Lottery Line service. 

 

Tom Scott, head of communication services at Camelot, said, "We are delighted to work with Syntellect to introduce this solution to our lottery players. As well as providing an improved and consistent service to our players, it also enables Camelot to optimize call center activity."

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