CallMiner and Leap Analytix Announce New Managed Speech Analytics Services Offering

CallMiner and Leap Analytix have launched a new managed speech analytics services offering.

“As a leading speech and data analytics service provider, the addition of Eureka speech analytics to our offering significantly improves our ability to provide actionable intelligence to our customers,” said Jeff Drilling, principal of Leap Analytix. “With the ability to provide speech analytics on a managed services basis, Leap Analytix’ can deliver strategic, tactical and decision-making tools and resources that are unequalled in the data analytics and business intelligence market.”

CallMiner’s president and CEO, Terry Leahy, said, “Combining Leap Analytix’ significant experience in delivering business intelligence with CallMiner Eureka’s rich voice of the customer data make this new managed speech analytics service exceptionally compelling. Customers seeking to enhance revenue and improve speed-to-intelligence will benefit greatly by implementing Leap Analytix’s managed speech analytical approach.”

“Providing business intelligence that is consumed outside of the traditional contact center is vital for enterprises,” said John Hamilton, vice president of channels and business development at CallMiner. “CallMiner is very pleased to launch managed speech analytics with Leap Analytix as we believe there is huge demand for an offering of this magnitude.”