CallMiner Partners with Cloud9

CallMiner, a provider of speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a provider of cloud-based workforce optimization (WFO) solutions, have forged astrategic partnership to bring cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the United Kingdom. With support for more than 20 languages and dialects, CallMiner Eureka will also allow the partnership to expand to other European markets.

"We were looking for a like-minded partner that would allow us to bring speech analytics to the SMB market and also support chat, email, text, social media, and other communications channels, as many of our customers are asking for this capability. We found that partner in CallMiner," said Keir Woolhouse, a business consultant at Cloud9 Business Analytics, in a statement. "CallMiner and Cloud9 share a common commitment to empower contact centers that want to improve customer engagement and the rate of positive outcomes by automating the otherwise labor-intensive QA process and then extracting actionable insights from 100 percent of customer interactions. With CallMiner Eureka and our overlay of managed services we can deliver on this promise."
"We are excited about our partnership with Cloud9 and their focus on the SMB market in the U.K. and other European countries. Both companies are committed to helping businesses improve customer engagement and business outcomes. With our enhanced language support and Cloud9's experience in the market, we will be able to build our presence throughout Europe and better serve the market," said Frank Sherlock, vice president of international at CallMiner, in a statement.