CallMiner Expands Customer Engagement Analytics Marketplace, Eureka Xchange, to Global Customers

CallMiner, a platform provider of speech and customer engagement analytics, announced that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. As CallMiner grows its footprint in the United Kingdom and Australia, Xchange access becomes increasingly important to provide global Eureka users with pre-built analytics categories to accelerate speed to intelligence.

Eureka Xchange can be accessed from CallMiner’s online community, Engagement Optimization, and provides users of CallMiner Eureka access to download new analytics categories, which leverage artificial intelligence to automatically tag customer interactions for various behaviors, events or characteristics. This enables the CallMiner Eureka user community to save time and resources using categories that can be customized to customer needs for rapid business insight.

The expansion of Eureka Xchange builds on the ecosystem of content generated by CallMiner experts, customers, Engagement Optimization members, and CallMiner partners. This community enhances the capability of Eureka speech analytics and empowers users to optimize customer experience and drive better business insights.