CallFinder Partners with Customer Centered Strategies on Speech Analytics

CallFinder has entered into a strategic relationship with Customer Centered Strategies (CCS) to provide cloud-based call recording and speech analytics solutions as a component of CCS' customer experience and business transformation professional services.

Through the partnership, CCS clients will have access to inbound call recording, call categorization in real time, phonetic indexing technology, an instant call audio player, call tracking metrics with caller addresses and demographics, along with in-depth onboarding and training support for the CallFinder platform.

"We are thrilled to establish this valuable relationship with CCS. Their clients are an exact fit for CallFinder's call monitoring solution, which is proven to help companies discover the content of conversations taking place between their call center agents and customers," said Laura Noonan, senior vice president of sales and marketing at CallFinder, in a statement.

"Not only does CallFinder's solution enable enhancements to customer experience and ensure process compliance, it also provides capabilities that lead to increased revenue opportunities and reduced quality assurance costs," said Shannon Gronemeyer, founder and CEO of CCS, in a statement.