CVS Selects HTI for Contact Center Solution

HTI Voice Solutions has been selected by CVS to deliver Multi-Media Contact Center technology from Avaya.
While agent efficiency is important to contact Centers, it is also important to implement technologies that allow for future growth and expansion. HTI will provide CVS with state of the art CTI technology and a foundation for a multi-channel contact center.
"HTI is proud that CVS has selected us to implement this mission-critical application for their business," states Bernie Hannon, senior vice president of sales and marketing at HTI. "Together with Avaya, we look forward to working with CVS to transform their call centers into full-blown multimedia contact centers."