CUNA Mutual Group Selects NICE

RA'ANANA, Israel - CUNA Mutual Group, a provider of financial services to credit unions and their members worldwide, selects NICE Systems' (NASDAQ: NICE) solution for contact centers, NICE Perform, and TotalView from IEX, a NICE company.  When all phases of the implementation are complete NICE will be implemented for 1000 agents at three sites.  

The combined solutions' capabilities, along with performance management solutions from NICE, can provide CUNA Mutual with a view of contact center business performance that addresses business issues ranging from operational to strategic.  NICE offers CUNA Mutual solutions in quality monitoring, workforce management, interaction analytics, and coaching. 

"CUNA Mutual is committed to providing best-in-class service possible to its customers," said Rick Roy, senior vice president customer operations, CUNA Mutual.  "NICE has given us the tools we need to really hear what our customers are saying, while also improving operational efficiencies, maximizing resources, supporting agent training and coaching, and even increasing revenues."

"We also engaged NICE's Consulting Services team to help us maximize the benefits of the NICE solution, accelerate our ROI, focus on desirable outcomes, and deliver tangible and measurable results," added Roy.