CSC Launches Unified Communications as a Service
CSC today announced a unified communications as a service (UCaaS) offering based on Cisco's Collaboration Portfolio. Targeted at Fortune 1000 companies, this offering is the latest standard managed service addition to CSC’s unified communications and collaboration (UCC) solutions suite.
CSC's UCaaS offering was developed in close collaboration with Cisco, and complemented by CSC’s multiplatform integration. It builds on CSC’s existing capability to provide custom, outsourced UCC solutions, serving as the underlying platform for the full range of collaboration capabilities and services offering clients communication and collaboration flexibility as their businesses grow and change. The hosted unified communications service allows businesses to bring converged voice, mobile, and data services to every desktop in their organizations. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing, and unified messaging technologies on a utility-based, per-user pricing model.
CSC is providing this newly launched managed service to clients globally via its unified communications service center. Leveraging a flexible service delivery model, CSC can accommodate customer premises-based, CSC-hosted, and hybrid deployments. CSC will also provide all hardware and software as part of the service or will manage customer-owned equipment. Regardless of delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24/7 support globally.
UCaaS builds on CSC's rich heritage of providing world class telephony and integration solutions to its clients across industry verticals. Presently, CSC is using UCaaS internally at two major CSC customer call centers. Additionally, CSC has deployed its UCaaS solution as the core voice and collaboration platform for federal government and financial industry clients and has launched paid pilots with clients in the manufacturing, aerospace and defense, and chemical, energy, and natural resources (CENR) verticals.
“CSC’s UCaaS offering delivers to our clients a cost-effective, flexible, and responsive suite of UC capabilities,” said Jason Cory, vice president of global network services and solutions at CSC. “Coupling CSC’s legacy of managed and outsourced UC services with Cisco’s unified communications platform allows our clients to enjoy optimized organizational communication and business process integration — driving competitive advantage.”
Joe Burton, vice president and chief technology officer of Cisco's Voice Technology Group, adds, “We are excited to provide the foundation for CSC’s UCaaS offering. The combination of CSC and Cisco provides clients with world-class collaboration services to meet the changing needs in the workplace."