BeVocal Releases Voice-enabled Applications Solution VoCare Suites

MOUNTAIN VIEW, CA - BeVocal, a provider of managed call automation solutions to enterprises and service providers, introduced VoCare, a set of voice-enabled application solutions targeted toward automating customer lifecycle interactions. BeVocal's VoCare Suites are comprised of over 25 individual applications and are aimed at telco service providers, cable/satellite TV service providers and direct marketing retailers. The company's new offering represents a compelling solution for those enterprises that seek to reduce operational costs by decreasing the extent of live agent interactions or by replacing aging premise-based IVR systems. Collectively, IVR systems might be nearing the end of their lifecycles. Two recent reports by Forrester Research and the Zelos Group predict that the market is moving away from premise-based voice deployments and project that hosted voice services are set to permanently outpace their predecessor. According to Gartner Group, 92 percent of customer interactions happen via the telephone. VoCare combines BeVocal's voice-enabled applications with its understanding of the common business processes required to manage the customer lifecycle for service providers and retailers. The results are packaged application solutions that can be configured and deployed to support the telephony-based, self-service initiatives of these organizations. In a recent Zelos Group advisory entitled "Year of the Voice App Takes Shape," senior analyst Dan Miller commends the vertical approach vendors are taking and sees it as key to accelerating the growth of voice-enabled services. "With VoCare, BeVocal is providing a pre-packaged, hosted solution that comprehensively addresses some of the common customer care processes within the targeted verticals," said Miller. "As such, VoCare helps to solve real business problems in a manner that provides real value for customers through flexible, performance-based pricing models." Each VoCare application is written in compliance with the latest VoiceXML 2.0 specification. Each application also contains customizable user interface designs, call flows and voice prompts; extensive usage tracking and reporting capabilities; and leverages BeVocal's library of optimized grammars, including some for city, state, street address, and name capture. "Through almost five years of experience building and deploying high-quality, voice-enabled application solutions for enterprises and service providers, BeVocal has developed a deep understanding of our customers' business processes and the common problems that they were facing," said Mikael Berner, president & CEO of BeVocal. "It was therefore natural for us to translate this understanding into a more packaged and repeatable application format, thereby allowing us to address and support the needs of a broader base of customers."