Awaken Intelligence Partners with IRIS Audio Technologies

Awaken Intelligence, an agent guidance and conversational analytics solutions provider, and IRIS Audio Technologies, a voice isolation technology provider, have partnered to enable the live capture, isolation, transcription, and analysis of contact center audio in real time.

The partnership combines IRIS Clarity, an artificial intelligence-powered solution that removes background noise from calls and pre-recorded audio, with Awaken Intelligence's conversational analytics technology for improved audio quality, diarization of mono calls, and transcription and real-time analytics.

"Whether you're a C-suite leader or team manager, making data-driven decisions has become table stakes for everyone. Integrating IRIS Clarity's AI-powered voice isolation technology with Awaken's innovative analytics platform will remove noise from the equation and enable businesses to extract valuable data from contact center calls and deliver heightened insights to customers," said Jacobi Anstruther, founder and CEO of IRIS Audio Technologies, in a statement.

"This is a really exciting collaboration. Audio clarity is pivotal in extracting accurate, interpretable, and timely insights from your customer interactions. Working with IRIS Audio will enable us to further enhance how we help our clients by accelerating successful outcomes and elevating their contact center performance," said Simon Black, CEO of Awaken Intelligence, in a statement.