Auraya Launches EVA 2.1.2 with AWS Certification

Voice intelligence company Auraya has released EVA Voice Biometrics 2.1.2 on the Amazon Web Services (AWS) Marketplace with AWS Foundational Technical Review Accreditation. This means Auraya's voice biometric solution can be used for secure authentication and fraud detection capabilities on the Amazon Connect contact center platform.

"It has never been easier for organizations that use Amazon Connect as their cloud-based contact center platform to activate a comprehensive active and passive voice biometric solution within a few hours. EVA delivers improved personalized self-service, reduced agent handling time, improved agent experience, and most important, delivers on the promise of convenience and security for customers in all channels," said Paul Magee, president of Auraya, in a statement. "In this world of more online, more work from home, more risk from cyber criminals and fraudsters, this easy-to-deploy and easy-to-use highly secure voice biometric capability is a game changer. Customer experience is significantly improved when it is easy for customers to verify their identity without disclosing personal information or needing to remember passwords or fumble for one-time passcodes."