Astute Solutions Partners with Unveil Technologies
COLUMBUS, Ohio - Astute Solutions and Unveil Technologies announced a strategic partnership that will accelerate the implementation of voice-based, self-service strategies that use "virtual agents" to improve a customer's self-service experience and optimize live agent productivity.
Through the partnership, Astute will offer Unveil's Conversation Manager as a stand-alone solution and in conjunction with its own PowerCenter suite of customer interaction solutions, to provide a complete customer service solution to organizations seeking to use their contact centers to improve customer satisfaction and increase retention. Unveil's Conversation Manager enables enterprise contact centers to reduce costs while maintaining high quality customer service. It does this by blending technology and agents in a collaborative relationship to increase agent efficiency and improve system performance. Conversation Manager enables contact centers to deploy "virtual" or software-based customer service agents. Combining the knowledge of virtual agents with the expertise of live agents enhances the customer's experience. This technology complements Astute's suite of solutions, which integrate communications across multiple channels (phone, e-mail, fax, chat and mail), enhance customer data collection and reporting, and speed issue resolution through database integration and knowledge management. The two companies will host a Webcast at 2 p.m. on May 6 to highlight the benefits of the partnership and provide a live demonstration of Unveil's Conversation Manager. For Webcast registration and details, go to www.astutesolutions.com/astutenews/events/unveilregister.htm.