Aspect Communications Announces Siebel 7 Validation

SAN JOSE, CA - Aspect Communications Corporation (Nasdaq: ASPT), the provider of enterprise customer contact solutions, announced that the integration between the Aspect Contact Server version 5.1 and Siebel 7 has been successfully validated by Siebel Systems. Siebel Systems Inc. (Nasdaq: SEBL) is a provider of multichannel eBusiness applications software. With this validation, customers of Siebel Systems and Aspect can provide their customer sales and service representatives a greater variety of data and call control capabilities within their Siebel applications. The Aspect Adapter for Siebel 7 populates an agent's Siebel screen with customer information when a call is routed to that agent. Aspect's solutions allow companies to match contacts with the right information from anywhere in the enterprise and route the contacts to the appropriate live or self-service resource, regardless of communication channel. Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications software and business processes, enabling corporations to sell to, market to and serve customers across multiple channels and lines of business. The integration of the Aspect Contact Server with Siebel eBusiness Applications allows users to leverage the Siebel Adaptive Computer Telephony Integration (CTI) interface to provide call management capabilities through the Siebel Web client. Aspect Contact Server software ships ready for deployment with Siebel eBusiness Applications. This readiness reduces deployment time and costs. "Both Siebel Systems and Aspect are committed to customer satisfaction and have achieved market leadership that has significantly impacted the way companies do business," said Simon Lonsdale, Aspect's vice president of technology alliances. "By adding the capabilities and the proven return on investment of the Aspect Contact Server, Siebel Systems' customers will further benefit by building customer loyalty, increasing sales and reducing the costs of managing customer interactions." "The integration of Siebel 7 with the Aspect Contact Server enables businesses to improve customer service while reducing operating costs and increasing revenue," said Michael Straub, alliances technical director for Siebel Systems. "The seamless integration offers businesses a proven solution for efficiently managing customer contacts, regardless of communication channel."