Apptera Rolls out Business Intelligence for v-Business Platform

SAN BRUNO, Calif. - Apptera™ released a business intelligence solution for the company's v-Business platform. Apptera Business Intelligence is a reporting tool that generates a summary for CIOs and business line users that provides insight into callers' goals and behavior, with an ability to drill-down into the usage and performance of specific business transactions. 

Apptera Business Intelligence generates a summary or executive dashboard for highlighting the top line metrics used to illustrate the success of caller interactions.  This helps business users to access useful data on caller requests, preferences and intent.  Apptera enables companies to track program, product and service efficiencies, identifying new insight for how callers engage with the system and pinpointing their transaction success.