Angel Launches Next-Generation Multimodal IVR

Angel, a provider of enterprise-focused, cloud-based, customer experience solutions, introduced its new multimodal app for iPhone  at SpeechTEK Europe in London today.

The application empowers enterprises to enhance customer interactions through multimodal transactions, whether they speak, visualize, or text.

Angel Multimodal enables users to switch between input and output methods with just a simple tap—and toggle back and forth. With it, contact centers can give their customers the information they need in a timely manner via the media most convenient to them.

The technology gives contact centers the power to deliver personalized, relevant, multimodal customer interactions while reducing cost-to-serve by:

• personalizing the customer experience to increase customer loyalty and retention;
• accelerating self-service adoption rates to reduce costs and increase call containment; and
• increasing the productivity of agents with efficient and faster resolution times.

"At Angel, our focus is on helping our enterprise customers always put their callers first and maximizing the value of their customer relationships. Angel Multimodal app is another example of our strategy to help enterprises solve the fundamental problem of user frustration with traditional automated call centers and transform the self-service experience with intelligent interactions to help drive down operating costs, increase revenue opportunities, and maximize customer satisfaction and loyalty," said Don Keane, vice president of marketing at Angel.

The Angel Multimodal app is part of the Angel 4 Customer Experience Platform, which leverages Angel's Caller First strategy to help organizations consistently deliver a superior caller experience. As a cloud-based on-demand platform, it is accessible from anywhere, including smartphones. The multimodal app is now available on the Apple app store.