AT&T Voice Features to Support Innovation First Notice Call Center

NEWTON, Mass. -- Innovation First Notice, a provider of claim-reporting solutions to the insurance property and casualty market, has signed a three-year AT&T Business Network (ABN) contract that includes the AT&T Route-It feature for the management and routing of calls through the three call centers that the company manages for more than 100 companies.

Innovation First Notice will leverage several advanced features, including announcement options, routing management, and reporting features, to provide seamless customer service experiences to incoming callers. The infrastructure of the AT&T service also supports intelligent call-routing to shorten call cycle times. Through the AT&T BusinessDirect portal, Innovation First Notice will also have online access to tools that provide real-time reports on network performance and direct access to billing.