APEX Voice Communications Announces Latest Version of OmniVox

SHERMAN OAKS, /> Calif. - APEX Voice Communications announced the general availability of OmniVox version 5.0, a Call/Media Processor supporting Windows XP. Some of the new features of OmniVox for Windows XP include the Call Recording Module, the Karaoke Module and support for more ScanSoft products. Additionally, a number of enhancements have been made to the OmniView® Service Creation Environment: the graphical design, development, deployment and maintenance module.

With the new Call Record Module, OmniVox for Windows XP records activities from both the IVR and the telephone. From the IVR, OmniVox records the prompts which are played to the caller, while from the telephone, OmniVox records both the spoken responses of the caller and the DTMF keystrokes entered by the caller. The Call Record feature is used widely for transaction-based call processing, such as banking, stock trades and purchases (order entry), where the service provider requires a complete activity log of the call (i.e. in cases of disputes).

The Karaoke Module plays a background audio file and then records what the caller is singing or speaking. Already installed across the Middle East , this Module was originally marketed as a way to send Karaoke songs to friends and family. However, over the last few years, the entertainment industry around the world has begun to use this type of module to increase home audience participation, primarily in talent shows and game shows. In the United States , this type of Karaoke Module is used in the popular television talent show American Idol.

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