AAA Club Partners Chooses Nexidia

AAA Club Partners, a holding company comprised of 10 AAA affiliates across 20 states, has chosen Nexidia Interaction Analytics to drive toward a superior member experience, improved business intelligence, and enhanced contact center reporting.

Interaction Analytics is Nexidia's next-generation contact center analytics software. It enables contact centers to capture, synthesize, and disperse critical business intelligence formerly locked inside different types and forms of multichannel customer interactions. Moving forward, ACP Services will use this information to drive improvements in contact center processes and increase agent performance.

"We chose Nexidia because their contact center solutions have proven to be best-in-class," said Betsy Lee, senior vice president of contact center operations at ACP Services, in a statement. "Interaction Analytics will play a key role in helping us improve overall customer service, deliver a better customer experience and provide enhanced reporting back to our club member organizations."

ACP Services is launching Interaction Analytics with the Nexidia Analytics OnDemand Program, which delivers the solution as a hosted service. 

"Our mission is to help forward-thinking organizations like ACP Services optimize business practices," said Nexidia president and CEO John Willcutts, in the statement. "With Nexidia, ACP Services will positively impact the bottom line, but even more importantly, ensure customer loyalty."