3M Partners with AWS to Improve Documentation

3M Health Information Systems is working with Amazon Web Services to bring AWS machine learning and generative artificial intelligence services, including Amazon Bedrock Amazon Comprehend Medical, and Amazon Transcribe Medical, to its M*Modal ambient clinical documentation and virtual assistant solutions.

Working with AWS, 3M will advance its conversational AI platform, which supports cloud-based solutions like 3M M*Modal Fluency Direct for real time speech recognition compatible with more than 250 electronic health records (EHRs) and 3M M*Modal Fluency Align for ambient clinical documentation.

This collaboration expands on 3M's early success in bringing conversational AI and ambient intelligence directly into clinical documentation workflows through 3M Fluency Align. Working with AWS will make it easier for clinicians to automate notes in the EHR. Using contextual understanding, 3M Fluency Align takes the patient-physician conversation and available EHR data to create a quality-reviewed note directly in the patient record, ready for physician review and sign off.

"We are committed to our mission of creating time to care," said 3M HIS President Garri Garrison in a statement. "The innovation, security, and reliability of AWS help us accelerate the delivery of high-quality clinical documentation. Our overarching goal is to create a better, more sustainable solution and to continue to be a trusted partner that our clients can rely on to reduce administrative tasks and prioritize patient engagement. We look forward to working with AWS and using machine learning and generative AI services to scale our 3M M*Modal conversational and ambient AI solutions."

"Conversations between healthcare providers and patients provide the foundation of a patient's diagnosis and treatment plan and drive the clinical documentation workflow," said Tehsin Syed, general manager of health AI at AWS, in a statement. "Using AWS ML services, 3M will enable the integration of approved information from physician and patient conversations directly into this workflow, placing the focus on the patient. AWS looks forward to further supporting 3M as they scale access to affordable, consistent, secure, and accurate note-taking and documentation for clinical staff though ML and generative AI."