Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Pitfalls Facing Conversational Assistants: Hallucinations and Deepfakes

Bad data (and actors) can have consequences.

Generative AI Is the Swiss Army Knife for Today’s Conversational Assistants

Helpful assistants can become even more so thanks to genAI.

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

When Conversational Assistants Meet: Delegating, Mediating, and Channeling

How can voice assistants be made to cooperate with each other?

Attack of the Smart Bots

AI-powered bots paired with TTS could be used for nefarious purposes.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Move over GUI, Hello SVUI

Your Voice Tells All

Speech app developers are finding ways to interpret your feelings and conditions.

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic