July/August 2024

Magazine Features

Speech Analytics Expands Beyond Voice

AI innovations mean interaction analytics can provide more actionable insights.

Best Practices for Bringing Voice Assistants to Mobile Apps

Mobile voice interface development requires a clear objective with a lot of customer insight.

Editor's Letter

Mobile Apps Need Better Speech Interfaces

Now is the time to consider how your company could implement or upgrade its voice assistant mobile app interfaces.

Forward Thinking

From Labyrinth to Lifeline: How Mobile Apps Are Revolutionizing Government Services

Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.

Interact

Generative AI’s 6 Paradoxes for Customer Service

The tensions and undercurrents in the wake of genAI should be better understood.

Standards

New Trends in Speech Technology: A Report from the Cutting Edge

Here's the research on which dramatic new capabilities are based.

FYI

Researchers Have Built an AI-Powered Sarcasm Detector

Researchers in the Netherlands used American sitcoms  to train a neural network.