May/June 2024

Magazine Features

2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Legal Services

Voice documentation powers Lynch & Lynch's growth.

2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.

2024 Vertical Market Case Studies: Speech Technology in Healthcare

WellSpan Health delivers exceptional provider and patient experience with Nuance DAX Copilot

2024 Vertical Market Case Studies: Speech Technology in Hospitality

Golden Nugget is handling customer calls with PolyAI virtual assistants.

2024 Vertical Market Case Studies: Speech Technology in Warehousing/Distribution

Voice brings accuracy and speed to Henry Schein's operations.

2024 Vertical Market Case Studies: Speech Technology in Waste Management

Republic Services hauls in employee improvements with speech analytics.

2024 Vertical Market Case Studies: Speech Technology in Entertainment

TrueFan is a true fan of Resemble AI's TTS

Editor's Letter

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

The Business Case

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.

Forward Thinking

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

FYI

Amazon Proposes the SpeechVerse Framework

SpeechVerse integrates textual LLMs with speech encoders in one supervised training setup for a more comprehensive understanding of both speech and text.