Mike Bergelson is the Director of Business Development for Cisco’s speech and IVR applications with the Customer Contact Business Unit (CCBU), with responsibility for all sales, marketing, and partner development activity for these applications. Mr. Bergelson joined Cisco in June 2006 upon Cisco’s acquisition of Audium, where he was a Co-Founder and the Chief Executive Officer. Prior to founding Audium, Mr. Bergelson was with First Manhattan Consulting Group where he advised clients on customer contact strategies, customer profitability and product development. Mr. Bergelson frequently speaks at industry conferences and forums and earned an engineering degree with honors from Cornell University.