Why conversational AI needs a measure of what users accomplish and what they must endure to accomplish it.
Walter Rolandi //
16 Oct 2026
Word error rate remains useful for measuring transcript quality, but production voice systems care more about critical-value recovery and end-to-end task success.
Yi Zhong //
29 Sep 2026
A fluent transcript can still fail the words that carry identity and meaning, so ASR evaluation needs entity-level metrics alongside overall word error rate.
Joshua W.J. Brown //
08 Sep 2026
Modern AI-powered speech recognition and audio capture tools improve clinical documentation accuracy, streamline client tracking, reduce provider burnout, and enhance patient care.
Britt McNichols //
10 Jun 2026