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VoIP Penetration Forecast to Reach 79 Percent of U.S. Businesses by 2013

New research from In-Stat finds growing number of firms have VoIP in at least one location.
News Feature, Posted 02 Feb 2010

Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution

Technologies and services combined to allow for a deeper analysis of call center interactions.
News Feature, Posted 29 Jan 2010

Nuance VSuite Speech Software Now Available In China and Brazil

VSuite will allow Chinese and Brazilian users to speak commands on the Dell Mini 3i and Dell Mini 3iX.
News Feature, Posted 27 Jan 2010

... More News Features

BigHand for BlackBerry Mobilizes Property Surveyors

Kirsop & Co. implements BigHand voice technology to enhance remote working capabilities.
Industry News, Posted 08 Feb 2010

Nuance Powers New Virgin Mobile Canada Voicemail-to-Text Service

Virgin Mobile Canada delivers voicemail-to-text service as a standard feature across its Value-to-Premium rate plan portfolio.
Industry News, Posted 04 Feb 2010

... More Industry News

Vianix Adds Mobility Solutions with SPART

Vianix today announced several PDA/Smartphone-based mobility products based on SPART, the successor to its well-known and widely deployed MASC technology.
Industry Press Release, Posted 2/8/2010

Angel.com Launches Caller First IVR Solutions with AstraZeneca

Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca, one of the largest pharmaceutical companies in the world. This has resulted in a reduction of AstraZeneca’s cost per lead, a more cohesive customer
Industry Press Release, Posted 2/2/2010

... More Industry Press Releases

Web Exclusives - Sounding Board

Deploying Speech…Now and in the Future

Speech should be seen as a valuable user interface that should be integrated into an overall contact center solution.
Sounding Board, Posted 11 Jan 2010

Audio Data Liberation: How It Can Result in New Business Intelligence

The march toward data liberation in call centers is inevitable and unstoppable.
Sounding Board, Posted 09 Nov 2009

The W3C Talks SIV

Speaker verification will become a specification within VoiceXML 3.0.
Sounding Board, Posted 20 Aug 2009

... More Sounding Board

Editorial

With Hard Work Comes Prosperity

In 2009, speech made the best of a bad economy.
Cover Story, Posted 10 Jan 2010 - January/February 2010 Issue

... More Cover Story

SpeechTEK Hands-On: The Latest and Greatest

Lab sessions give companies the chance to showcase their newest products and services.
Feature, Posted 10 Jan 2010 - January/February 2010 Issue

... More Features

A Preference for Speech

A healthcare provider switches from typing to transcription.
Deployments, Posted 10 Jan 2010 - January/February 2010 Issue

... More Deployments

Trendspotting

Pimp my IVR through personalization.
FYI, Posted 10 Jan 2010 - January/February 2010 Issue

... More FYI

Columns

Promising Solutions for the New Year

Editor's Letter, Posted 10 Jan 2010 - January/February 2010 Issue

... More Editor's Letter

Sakhr's Arabic Language Buddy

This is an iPhone application that gets it right.
Forward Thinking, Posted 10 Jan 2010 - January/February 2010 Issue

... More Forward Thinking

The Characters You Meet in VUI Design

Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
The Human Factor, Posted 05 Sep 2007 - September 2007 Issue

... More Human Factor

Start the Revolution Without Us

Speech is absent from the latest social networking innovations.
Industry View, Posted 10 Jan 2010 - January/February 2010 Issue

... More Industry View

Cutting the Cost of Translation

Plan for translation early in the design process.
In Other Words, Posted 01 Nov 2008 - November/December 2008 Issue

... More In Other Words

Is Your Self-Service Millennial-Friendly?

The new generation requires a new form of personalization.
Inside Outsourcing, Posted 10 Jan 2010 - January/February 2010 Issue

... More Inside Outsourcing

Opening the Kimono

Lessons learned from some past speech deployment mistakes.
Interact, Posted 10 Jan 2010 - January/February 2010 Issue

... More Interact

Hello... Are You Still There?

Harking back to a simpler day when phones were less advanced.
Talking Tech, Posted 01 Oct 2009 - October 2009 Issue

... More Talking Tech

Speech Recognition Comes of Age

So why not ensure that your solution is next-generation?
The View from AVIOS, Posted 01 Nov 2009 - November/December 2009 Issue

... More A View from AVIOS

Shame on You, Amazon

The Kindle maker should never have backed down on TTS.
Voice Value, Posted 10 Jan 2010 - January/February 2010 Issue

... More Voice Value

Updating the Standard for Spoken Dialogues

VoiceXML 3.0 should be out by the end of this year.
Standards, Posted 10 Jan 2010 - January/February 2010 Issue

... More Standards

Speech-Enabled GPS Navigation Devices

Speech Solutions, Posted 10 Jan 2010 - January/February 2010 Issue

... More Speech Solutions

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