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2009 Apex Award Winner
2009 Tabbies Award Winner
2009 ASBPE Design Awards Winner
2009 ASBPE Editorial Awards Winner
2009 Eddie Gold Winner
News
UTOPY Announces Three New Powerful Solutions
First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
 News Feature, Posted 17 Mar 2010
Pronexus Partners with BludisListen to this article in TTS, powered by Loquendo
The deal will expand the availability of Pronexus' rapid application development toolkit for IVR applications in Italy.
 News Feature, Posted 10 Mar 2010
YouTube Expands Video Transcription Option for AllListen to this article in TTS, powered by Loquendo
The move is seen as a shot in the arm for speech technologies.
 News Feature, Posted 05 Mar 2010
... More News Features
Cloudvox Boosts Platform With New Options
Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.
 Industry News, Posted 17 Mar 2010
Convergys Forms Alliance with MicroAutomation
Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience.
 Industry News, Posted 17 Mar 2010
... More Industry News
Metaphor and NEC Sign Reseller Agreement for Online IVR Applications
Metaphor Solutions, a provider of online delivery of interactive voice response (IVR) packaged solutions, has signed an agreement for NEC to sell its hosted, packaged IVR system to businesses.
 Industry Press Release, Posted 3/15/2010
GM Voices Forms Partnership with SpeechStorm
GM Voices will be providing the prerecorded voices on SpeechStorm's internal demo applications and on all customer deployments.
 Industry Press Release, Posted 3/3/2010
... More Industry Press Releases

Web Exclusives - Sounding Board
Social Media Meets Speech Analytics
Understanding customer behavior is important no matter the medium of choice.
 Sounding Board, Posted 16 Feb 2010
Deploying Speech…Now and in the Future
Speech should be seen as a valuable user interface that should be integrated into an overall contact center solution.
 Sounding Board, Posted 11 Jan 2010
Audio Data Liberation: How It Can Result in New Business Intelligence
The march toward data liberation in call centers is inevitable and unstoppable.
 Sounding Board, Posted 09 Nov 2009
... More Sounding Board

UPCOMING WEB EVENTS
Sponsored By: Speech Technology Roundtable on Thursday, March 25, 2010 Register Now!
Sponsored By: Speech Technology Roundtable on Thursday, April 08, 2010 Register Now!
Editorial
Security in the Cloud
Your data is secure with low-cost hosting options for voice biometrics.
 Cover Story, Posted 08 Mar 2010 - March/April 2010 Issue
... More Cover Story
Vendor Deep Dive: Ribbit
Changing the Game: Ribbit enables quantum leaps in productivity.
 Feature, Posted 08 Mar 2010 - March/April 2010 Issue
... More Features
This Call Center Solution Delivers
Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
 Deployments, Posted 08 Mar 2010 - March/April 2010 Issue
... More Deployments
Overheard/Underheard
Under-the-radar speech news.
 FYI, Posted 08 Mar 2010 - March/April 2010 Issue
... More FYI
Columns
Aim for Customer Love
Editor's Letter, Posted 08 Mar 2010 - March/April 2010 Issue
... More Editor's Letter
Grammatically Speaking
Setting the standard for determining what a caller wants
 Forward Thinking, Posted 05 Mar 2010 - March/April 2010 Issue
... More Forward Thinking
The Characters You Meet in VUI Design
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
 The Human Factor, Posted 05 Sep 2007 - September 2007 Issue
... More Human Factor
Start the Revolution Without Us
Speech is absent from the latest social networking innovations.
 Industry View, Posted 10 Jan 2010 - January/February 2010 Issue
... More Industry View
Cutting the Cost of Translation
Plan for translation early in the design process.
 In Other Words, Posted 01 Nov 2008 - November/December 2008 Issue
... More In Other Words
Speech Needs to Get Personal
Caller data is needed to make personalization perfect.
 Inside Outsourcing, Posted 08 Mar 2010 - March/April 2010 Issue
... More Inside Outsourcing
The Modality of Last Resort
Consider the IVR avoiders as well as the supporters.
 Interact, Posted 08 Mar 2010 - March/April 2010 Issue
... More Interact
Hello... Are You Still There?
Harking back to a simpler day when phones were less advanced.
 Talking Tech, Posted 01 Oct 2009 - October 2009 Issue
... More Talking Tech
What Speech Can Reveal About Your Health
Adjusting analytics to determine the meaning of a cough.
 The View from AVIOS, Posted 08 Mar 2010 - March/April 2010 Issue
... More A View from AVIOS
Mobility Ubiquity
Can speech make it on mobile devices?
 Voice Value, Posted 08 Mar 2010 - March/April 2010 Issue
... More Voice Value
Updating the Standard for Spoken Dialogues
VoiceXML 3.0 should be out by the end of this year.
 Standards, Posted 10 Jan 2010 - January/February 2010 Issue
... More Standards
Voicemail-to-Text
Speech Solutions, Posted 08 Mar 2010 - March/April 2010 Issue
... More Speech Solutions
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