News
TDI Selects Nuance as New Speech Technology Partner
TDI's Liberation platform features Nuance's RealSpeak TTS engine.
News Feature, Posted 25 Jun 2009
Forrester Heralds Nuance, TellMe, Genesys, Avaya, and Cisco as IVR Champs
Two new Forrester Wave reports rank IVR/voice portal players.
News Feature, Posted 24 Jun 2009
EGain Looks to Make Its Mark in the IVR Business
The company launches its new self-service IVR platform, eGain IVR.
News Feature, Posted 23 Jun 2009
... More News Features
SpinVox Powers 0800TXTMUM
The initiative aims to help children contact their parents.
Industry News, Posted 01 Jul 2009
Digium Releases First Hardware-Based Voice Compression PCI Express Card for Asterisk Systems
The release conserves CPU resources in large, custom Asterisk installations.
Industry News, Posted 01 Jul 2009
... More Industry News
TravellingWave to Collaborate with Carnegie Mellon's Quality of Life Technology Center
Under a grant from the National Science Foundation, VoicePredict to address accessible technology for the elderly and disabled.
Industry Press Release, Posted 6/23/2009
Nuance Speech Recognition Used to Digitize Radiology Reporting at Royal Free Hospital in London
Radiologists are freed from time-consuming analog dictation; workflow integration with existing RIS/PACS.
Industry Press Release, Posted 6/10/2009
... More Industry Press Releases

Web Exclusives - Sounding Board
Beat the Downturn
With the right ROI analysis, you can predict the future.
Sounding Board, Posted 22 Jun 2009
The Social Rules of Speech Recognition
Speech lets companies interact with people on a much deeper level.
Sounding Board, Posted 20 May 2009
Creating Dynamic Multimodal Interactions
Using simultaneous voice and data to enhance the customer experience.
Sounding Board, Posted 05 May 2009
... More Sounding Board

UPCOMING WEB EVENTS
Sponsored By: Convergys, Contact Solutions, Nuance and SoundBite Communications on Thursday, July 23, 2009 Register Now!
Editorial
We Want YOU to Get This Call
With outbound IVR, it's all about getting the message to the right person.
Cover Story, Posted 01 Jun 2009 - June 2009 Issue
... More Cover Story
The Big Strike or Fool's Gold?
The truth about the rush in the mobile applications market and the perils of easy money.
Feature, Posted 01 Jun 2009 - June 2009 Issue
... More Features
Helping Students Help Themselves
A speech application helps new students adjust to college life.
Deployments, Posted 01 Jun 2009 - June 2009 Issue
... More Deployments
What's in a Name?
Kindle takes on the president, with not-so-good results.
FYI, Posted 01 Jun 2009 - June 2009 Issue
... More FYI
Columns
Diamonds in the Rough Economy
Editor's Letter, Posted 01 Jun 2009 - June 2009 Issue
... More Editor's Letter
On-Demand Services and Mashups
Both allow for greater use of voice on mobile devices
Forward Thinking, Posted 01 Jun 2009 - June 2009 Issue
... More Forward Thinking
The Characters You Meet in VUI Design
Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
The Human Factor, Posted 05 Sep 2007 - September 2007 Issue
... More Human Factor
Talk Quickly Without Talking Faster
A new platform could cut the time spent needlessly on the phone
Industry View, Posted 01 May 2009 - May 2009 Issue
... More Industry View
Cutting the Cost of Translation
Plan for translation early in the design process.
In Other Words, Posted 01 Nov 2008 - November/December 2008 Issue
... More In Other Words
Let's Verify Our Terms Correctly
In voice biometrics, the key phrases aren't interchangeable.
Inside Outsourcing, Posted 01 Jun 2009 - June 2009 Issue
... More Inside Outsourcing
Is Your Goal to Get Rid of Money?
Relying solely on industry standards sets the bar too low.
Interact, Posted 01 Jun 2009 - June 2009 Issue
... More Interact
Are You Doing Right by Your Customers?
Enterprises must find the right balance between live service and self-service automation
Talking Tech, Posted 01 Oct 2008 - October 2008 Issue
... More Talking Tech
A View from the Voice Search Conference
Opportunities abounded to try something new.
The View from AVIOS, Posted 01 Jun 2009 - June 2009 Issue
... More A View from AVIOS
Speech Shows Its Worth in a Down Economy
Spending is sometimes needed to save money or generate revenue.
Voice Value, Posted 01 Jun 2009 - June 2009 Issue
... More Voice Value
Controlling Speech and Multimodal Applications
SCXML lets users travel through many states without leaving the phone
Standards, Posted 01 May 2009 - May 2009 Issue
... More Standards
Automated Speech Analytics
Speech Solutions, Posted 01 Jun 2009 - June 2009 Issue
... More Speech Solutions
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Research Reports
Managing Outsourced Contact Center Functions During the Economic Slowdown (Strategic Focus)
The Guide to Voice Solutions in Warehouse Environments (Strategic Focus)
Decision Matrix: Selecting an IVR Vendor in the Enterprise (Competitor Focus)
2009 Trends to Watch: Contact Center Markets and Technologies
2009 Trends to Watch: Voice and Video Business
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Leading Speech Applications That Will Unlock Enterprise Budgets (Strategic Focus)
The Global Voice Business Value Chain Model, 2008-2013 (Interactive Model)
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North American and European Spending on PC and Server-based Speech Recognition to 2013 (Interactive Model)
Business Trends: Understanding the Speech Customer
Profiting from IVR in a Rapidly Shifting Marketplace (Strategy Focus)
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