From the call center to the doctor's office, speech analytics extract useful information about the content or the speakers. See below for the latest speech analytics news, trends, and solutions.
Artificial Intelligence Solutions power machines to copy intelligent human behavior and are transforming what is possible in the speech tech field and beyond. A.I. is in everything--from your smartphone to (maybe) that voice on the other end of the phone.
These solutions designed to simulate conversation with human users are being used in an increasingly wide variety of industries--from marketing to healthcare. See below for the latest chatbot news, trends, and solutions.
The list of solutions used in customer interaction and relationships management is changing rapidly as technology advances and make more possible. From chatbots to IVR, the technologies contained here are far-reaching. See below for the latest customer interaction technology news, trends, and solutions.
Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.
Development tools and APIs designed to let users create custom speech technology applications are at the foundation of the speech technology industry. See below for the latest development tools and API news, trends, and solutions.
Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.
The Internet of Things (IoT) is a web of internet-connected devices embedded in everyday objects, enabling them to send and receive data. From your new thermostat to complex industrial systems, the IoT is infiltrating every facet of our daily lives. See below for the latest IoT development news, trends, and solutions.
IVRs are automated technology that interacts with callers, gathers required information, and routes calls to the appropriate recipients. Visual IVRs take it a step further by creating an app-like experience for smartphone users during contact center interactions. See below for the latest IVR news, trends, and solutions.
Mobile speech technology solutions used in mobile devices such as wireless phones and multimodal devices. These often light-weight solutions are putting speech tech in every pocket. See below for the latest mobile solutions news, trends, and solutions.
Natural language, machine learning, and cognitive learning are the technologies that underly most Artifical Intelligence applications. Natural Language Processing (NLP) helps computers interpret and manipulate human language; Machine Learning (ML) provides systems the ability to automatically learn and improve without being explicitly programmed. Cognitive Learning (CL) combines ML and NLP. See below for the latest news and trends in NLP, ML, and CL.
Omnichannel technologies are becoming the standard as customers demand seamless user experiences. These days, speech-enabled devices are their own channel. See below for the latest omnichannel technology news, trends, and solutions.
Robotic process automation (RPA) is a fast-growing but still new form of business process automation technology. RPA is based on the idea of software robots or artificial intelligence workers. See below for the latest RPA news, trends, and solutions.
Smart devices--generally connected to other devices or networks via different wireless protocols that can operate both interactively and autonomously--are increasingly present as the IoT grows. See below for the latest smart device news, trends, and solutions.
Speaker Identification and Authentication solutions rely on a person's unique voice patterns for identification for security authentication. This technology is changing the way data is protected. See below for the latest news, trends, and solutions on speaker identification and authentications.
Speaker verification and biometric solutions use an automatic process that analyzes human voice characteristics to identify a speaker (or caller), and changing the face of security. See below for the latest news, trends, and solutions on speaker verification and biometric solutions.
Speech recognition solutions enable machines to understand and act on human speech inputs, and are the basis for many of the technologies we use today. See below for the latest speech recognition news, trends, and solutions.
Speech-to-text solutions processes of converting spoken words to written formats for processes such as transcription and voicemail-to-email are integral to businesses and consumers alike. See below for the latest speech-to-text news, trends, and solutions.
Technology solutions with the capabilities to interpret electronic text and generate audible speech from the text are becoming more commonplace as people find more uses in everyday products. See below for the latest text-to-speech news, trends, and solutions.
Translation services are incredibly important in an increasingly globalized worldThe process of changing written or spoken words into another language through automated or human-based products and services. See below for the latest news, trends, and solutions about toys and robotics.
Usability Testing Solutions make sure that speech-enabled systems are performing properly and meeting user expectations. See below for the latest news, trends, and solutions about usability testing.
The design of user experience (UX) for speech technologies cannot be forgotten and must focus on maximizing usability and the user interface. See below for the latest UX news, trends, and solutions.
Virtual assistants like Siri and Alexa are application programs that understand natural language voice commands and completes tasks for the user. See below for the latest news, trends, and solutions about virtual assistants.
The ability of a machine or program to understand and carry out spoken commands is known as voice control. Today you can see it in everything from your smartphone to your car. See below for the latest voice control news, trends, and solutions.
The rise of voice search--a speech recognition technology that allows users to search by saying terms rather than typing them into a search box--is changing the way content owners think about Search Engine Optimization (SEO). See below for the latest voice search news, trends, and solutions.
Speech solutions have the ability to improve employee efficiency. In fact, there is an entire category of tools devoted to doing this. See below for the latest workforce optimization news, trends, and solutions.