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Outsourced Services
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The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

The Editors of Speech Technology // 10 Feb 2015

The 2015 State of the Speech Technology Industry: Contact Center Outsourcing

Leonard Klie // 10 Feb 2015

The 2013 Market Leaders

The Editors of Speech Technology // 12 Aug 2013

The 2012 Market Leaders

The Editors of Speech Technology // 10 Jul 2012
Industry Voices
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Speech Industry News

Speech Industry Q & A

Columns
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What You Need to Know to Design Quality Surveys

Keep them clear, concise, and quick.

Vicki Broman and Georgios Tserdanelis // 10 Nov 2014

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.

Kevin Brown // 17 Feb 2014

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.

Kevin Brown // 10 Feb 2013

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.

Kevin Brown // 10 Nov 2012